Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?
What courses do you currently offer?
How do I register for a course?
Which methods of payment do you accept?
What is the cancellation/refund policy?
What do I do if I've lost my password?
How can I find out what courses I'm registered in?

How do I create a new user account?

In order to register for non-credit courses online, you must have an account with James Madison University. Creating an account gives you online access to enroll in courses, view your registration history, change your address and more.

You can go to our Sign up page to create a new account. Note: you must have an email address to set up an account with us.

What courses do you currently offer?

Select one of the Lookup Courses links (in the left navigation bar) to see the list of courses we currently offer.

How do I register for a course?

To register for a course:

  1. Look Up Course you want to enroll in on our Course Listing page.
  2. Add to Enrollment Card - click the Enroll Yourself button on the Course Information page to start the registration process.
  3. Log on to the system. Note: If you're already logged on, this step will be skipped.
  4. Select Course Fee options (i.e. select registration fee, add optional fees).
  5. Add More Courses - if you are enrolling in other courses, click the Add More Courses button and repeat steps 1, 2, and 4. Otherwise, continue to step 6.
  6. Register for Selected Courses - once you have added all the desired courses to your Enrollment Card, click the Finish Registration button to continue the registration process.
  7. Supplemental Data - Some courses require additional registration information (i.e. T-Shirt size, meal preference, etc.). If the course you enrolled in has additional registration information requirements, the Supplemental Data page now opens for you to enter your information. Click the Submit button after entering the information to continue.
  8. Make Payment - Click Proceed to Checkout, then choose Payment Service button to pay online with a credit card.
    ***Important note for those paying by credit card*** Please have cookies enabled and private browsing disabled when paying by credit card. Once you click submit for credit card payment, you are redirected to the credit card payment processor. Do not use your back button or navigate away from the page until you have successfully completed your payment. Failure to do so will cause your registration and payment to not process properly. Please contact our office if you do not receive the registration confirmation screen after payment is processed.
  9. Registration Confirmed - The Registration Confirmation page now opens notifying you that you are enrolled in the course(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

Which methods of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express online. Credit cards can only be accepted at time of online registration and there is a $5 convenience fee to pay by credit card. If you would prefer to pay by check, please complete the non-credit registration form and submit with payment to the address shown on form no later than 2 weeks prior to the start date. (Registration can be made in-person up to 2 business days prior to class start date.) Some programs fill up quickly and enrollment is not guaranteed until payment is received. Additional payment options are available for workforce development courses - click here for more information.

What is the cancellation/refund policy?

Unless otherwise noted on the program registration page, the deadline for cancelling a registration will be 5 business days prior to the course start date. If we receive notification by email before that deadline, we will:

  1. Reschedule the student in a future course, or
  2. Refund the course fees (minus $25.00 administrative fee and any credit card processing fees).

Cancellations beyond this deadline will receive no refund.

*Please include your full name and address, registration details for the course you want to cancel (i.e. course code, title, and dates), whether you would like to reschedule or receive a refund, and a daytime phone number where we can contact you.

To cancel a non-credit course registration, contact: 540-568-4253

To cancel a Home Visiting Consortium or Virginia Project Connect registration, contact: 540-568-5251

To cancel a Lifelong Learning Institute (LLI) registration, contact: 540-568-2923

Refunds for check payments may take up to six weeks since refunds are cut through the Commonwealth of Virginia. Payments will be refunded to the person/company that issued the original check. Refunds for credit card payments will be made to the credit card used for the original payment. Processing time will vary based on your financial institution.

Please note that additional refund restrictions may apply on certain courses, conferences, certificate programs, or payment plans. Please see the individual course, conference, and certificate program pages for additional information.

Outreach & Engagement reserves the right to cancel any program, in which case, a full refund (minus any credit card processing fees) is automatic.

What do I do if I've lost my password?

You can send a request for your password to be sent to your email address on our Lookup Password page.

How can I find out what courses I'm registered in?

To see a list of courses in which you are enrolled, visit the Registration History page then click the appropriate button:

  • Upcoming Courses - view a list of your upcoming courses with dates and location
  • Completed Courses - view a list of completed courses with the hours/ceus/grades earned

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